PayPal opens global operations site in Alabang

John Nicholls 100419 - PayPal opens global operations site in AlabangPayPal Philippines Country Lead and Senior Director of PayPal Global Customer Services John Nicholls

DIGITAL payment company PayPal accelerated its hiring targets as it opened its largest and first consolidated global operations site in the country in Alabang, Muntinlupa City, the company said in a statement on Wednesday.

PayPal aims to employ a thousand Filipinos by the end of 2020, instead of the initial 2021 goal. This is in addition to the 700 employees already hired for the new office.

The accelerated hiring target is a result of the company’s growing needs for key business functions, as well as a large local talent pool. The company is looking to fill roles in customer support, voice and non-voice processes, and risk management.

“Filipinos are renowned not only for their outstanding command of the English language, but also for their customer service expertise, as well as their resourcefulness, hard work, and openness to new experiences,” PayPal Philippines Country Lead and Senior Director of PayPal Global Customer Services John Nicholls was quoted as saying in the statement.

“At PayPal, we embrace passion and diversity as part of our culture, and Filipino talents make for the perfect fit when it comes to the values we strive for as a global company.”

Prospective trainees will receive product and cultural training to be able to understand and support 286 million active PayPal account users in over 200 markets globally.

The new Alabang office has rest areas, a karaoke room, a games area, and a cafeteria that converts into a function room with LED screens and sound systems. PayPal said that it set up its office to appeal to a largely millennial work force.

“Our facilities are meant to embody PayPal’s work-culture philosophy which prizes innovation, collaboration, inclusion, and wellness. By nurturing these values in our office spaces, we provide our teams with the very best in coaching, mentorship and leadership, so they grow personally and professionally in their careers,” Mr. Nicholls said. — Jenina P. Ibañez

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